The Crossing

To place an order, select the variant (canvas or framed print) and the size of the art piece from the drop-down list above the "Add to Cart" button. After making your selection, click the button and follow the instructions. It's easy!

On average, it takes 5-6 days from the moment you place your order to the moment the package arrives at your door. It may take a bit more or less, depending on the current load on our facilities and the weather conditions along the route.

If your art piece is damaged in transit or has a production defect, we offer a free replacement to ensure you receive a perfect piece. Contact us anytime at hello@australify.com, and we'll get back to you shortly to rectify the issue.

We ship to all addresses in the USA, Canada, and Australia. Shipping is free on all orders!

We offer standard shipping at no cost to you. The specific delivery service used varies by region and situation. In the US, it can be USPS, FedEx, or other services. In Australia, it's often AU Post. In all cases, we provide a tracking link — you'll receive it by email when the order is shipped.

Yes, we do! If you have a valid address, we can ship our art to you. And remember: shipping is free on all orders.

Absolutely! We have many happy customers all across the US, including Hawaii and Alaska.

For a classic, ready-to-hang presentation, our framed prints use a heavyweight, 250 gsm / 110 lb museum quality matte paper. This substantial, uncoated paper provides a beautiful, non-reflective finish and is paired with archival-quality inks to ensure lasting color. Each print is protected by an eco-conscious oak or ash wood frame and shatterproof plexiglass. Framed prints are delivered assembled and ready to hang with hanging hardware for easy installation.

For a timeless, gallery-ready look, we use a premium, heavyweight cotton-polyester blend canvas. At a substantial 300-350gsm, this durable fabric has a bright white (CIE 130) coating that makes colors pop. Each canvas is then stretched on eco-friendly, FSC-certified wooden stretcher bars. The gallery-wrapped canvas provides a modern, frameless look and comes ready to hang with an already attached hanging kit.

For the ultimate in color vibrancy and fine detail, our unframed prints are created using the Giclée method. This advanced archival process uses 10-12 pigment inks for unparalleled color depth on a 200 gsm / 80 lb FSC-certified fine art matte paper. Giclée prints are for those who wish to choose their own frame - you will receive a high-quality print which you can then have framed to match your personal style.

If your order arrives with a defect, is damaged, or the item count is incorrect, please contact us within 30 days of receipt. We commit to resolving quality issues promptly, offering replacements at no extra cost or providing a refund if preferred. Note that slight variations in color and material may occur, reflecting the art's uniqueness. For lost orders, contact us within 30 days from the expected delivery date for a replacement. Returns are accepted only for defective or damaged items, not for a change of mind. Ensure accurate shipping details to avoid undeliverable items, which can't be refunded. Missed deliveries can usually be collected from your local post office. For more details, please visit our Refund Policy page.

For any support or inquiries, please reach out to us via email at hello@australify.com. We typically respond within 24 hours, though please allow for a little extra time during holiday periods.

Our artwork is born from the collective creativity of our small in-house team. Each piece begins as a spark of inspiration, which we nurture through a thoughtful artistic process. We carefully craft the concept, experimenting with various elements and digital techniques to bring our vision to life. The final artwork you see is a harmonious blend of creative ideas, skilful composition, and meticulous digital craftsmanship, reflecting the unique perspectives and talents of our team members.

Good question! The actual size depends on the region. In the US and Canada, we use inches. In Australia, we use centimeters. For example, if you order a piece listed as 30 x 30 cm / 12 x 12", in the US or Canada, you'll receive a square piece where each side is 12 inches. In Australia, the side will be 30 cm. These dimensions are very close but not identical. If you are still unsure if the size is right for you, please reach out to us at hello@australify.com.