Refund policy

Ensuring Your Delight with Every Artwork
At Australify, we are dedicated to providing you with wall art that encapsulates the essence of Australia. If your order arrives with a defect, damage, or does not match the item count specified, please reach out to us within 30 days of receiving your item. Your satisfaction is pivotal to us, and we will take immediate steps to address and resolve any issues related to the quality of our products.

Our Resolution Promise
Upon validating your concern, we're more than willing to craft a remedy tailored to your situation. This could mean dispatching replacement items at no additional cost or processing a refund if that’s your preference. We're here to rectify any issues with a solution that puts your satisfaction first.

Embracing the Artistic Process
We treasure the uniqueness of art and the process that brings it to life. Although our printing partners employ rigorous quality controls, the nature of art and printing means that absolute uniformity isn't always possible. Slight variations in color and material consistency might occur, adding to the individuality of each piece. These are the subtle signatures of true artistry!

Lost Orders - A Rare Occurrence
In the unlikely event that your order seems to have been misplaced in transit, we invite you to contact us within 30 days from the anticipated delivery date. We'll diligently look into the matter and, if it's determined that your order was indeed lost, rest assured, we will send out a replacement on the house.

Mindful Purchases
Please note that while we are confident in the quality and description of our products, we can only accept returns in the case of defects or damages. Each piece is created specifically for you, and as such, we are unable to accept returns based on change of mind.

Address Details and Delivery
It's crucial to provide an accurate shipping address to ensure your art arrives as intended. If a package is undeliverable due to an incorrect address or if it's rejected at delivery, it will regrettably be discarded, and we cannot issue a refund. This policy aids us in maintaining our promise of free shipping on all items. However, if you miss a delivery, you'll typically have the option to collect your item from your local post office or a designated pickup point.

To start a return or ask any question, please contact us at hello@australify.com